Terms & Conditions to Proceed with Sale
Quotes and Payments
All prices given on line are estimates, a final price will be given by our sales staff. A 50% deposit is required to process your order. This is a non-refundable deposit. The remaining balance will be billed on delivery. On delivery day the remaining balance will be paid before the building is removed from the trailer. If any check is returned for insufficient funds, Backyard Creations of Lancaster will charge a $25.00 processing fee. If any remaining balance is collected through an attorney at law or under advice there from or through a collection agency, the customer will pay all costs of collection, including, without limitation, all court costs and reasonable attorneys’ fees.
Site Preparation
Backyard Creations of Lancaster is not responsible for site preparation. This is the responsibility of the property owner. We require a level site. Our delivery driver is not responsible for leveling your site. For help in knowing how to prepare a site please look at our site preparation page. Please note, the actual floor measurement of a 12′ wide building is 11′ 6”. If you are within 40 miles of us we can prepare your site if outside this radius we recommend you contact a local landscape company.
Building Permits
Building permits are the responsibility of the property owner.
Color Disclaimer
Although the colors on our web site were scanned with a high quality scanner not all computer monitors are the same and do not display the same colors.
Delivery Rates
All delivery rates include the first 30 minutes unload and set up time. Over 30 minutes will be billed at $25.00 per ½ hour.
Delivery Clearance Requirements for Fully Built Buildings
Backyard Creations of Lancaster is not responsible for the repair of tire tracks, ruts, or other yard or shrubbery damage during the delivery process. We are not responsible for objects that cannot be seen, such as buried electric lines, septic fields, septic tanks, wells, etc. Customer takes responsibility for determining suitable ground surface conditions for delivery. If the truck/trailer gets stuck, the customer will be responsible for the tow truck expense. Prior to delivery, please clear the path to your structure’s foundation. Power lines, trees, tree branches, stumps, mailboxes, fences, posts, and rocks, and anything in the way of the truck or placement are your responsibility to move. Any dramatic inclines or slopes would be considered an obstacle.
If it is necessary to drive on a neighboring property to deliver your building we require a signed Approval Form from the owner of the neighboring property prior to delivery. We will not drive on anyone’s property without written consent.
15′ of clearance height is required as well as 15′ of clearance width for all buildings.
If any turns need to be made to access the site additional clearance will be needed.
If we are on site and the building cannot be delivered due to soft ground, obstacles, or lack of signed “Neighbor Approval Form” the delivery will be rescheduled and an additional delivery fee will be charged to the customer. It is your responsibility to ensure all these conditions are met prior to delivery day.
Rolling in a Building
In the event the truck cannot access your desired site, or needs to be turned, structures 10′ x 12′ and under can usually be rolled or spun with schedule 40 PVC pipes short distances. If you believe this may be your situation please contact us so we can come prepared. In some cases we may need you to provide up to 3 people at the site to aid in placement. The truck driver could be the fourth person. This may take additional time over the 30 minute drop time and this will be billed $25.00 for each additional ½ hour. Please note: Ground must be level to make rolling possible.
Delivery Rescheduling
If you ordered a built on site and if the scheduled day provides inclement weather such as rain or snow, we will need to reschedule the built on site.
If you would like to reschedule your delivery date we would like to know 4 business days in advance. In the event that you do not provide 4 business days advance notice, but we can stop the delivery, you will be responsible for the cost of any permits that were purchased for your delivery. In the event that we cannot stop the truck, you will be responsible for the return delivery cost and any permits that were purchased for your delivery.
Customer Satisfaction
Customer satisfaction is our first priority. Upon arrival the customer must inspect the building and sign the acceptance form prior to the building being unloaded. If the building is not satisfactory one of two actions will be taken. If it is determined the needed changes/repairs can be made on site the building will be placed and we will then schedule a repair date. If it is determined the repairs cannot be made on site the building will be returned to the plant where the needed repairs will be made or a new structure be built. Backyard Creations of Lancaster will determine which action will be taken. Invalid customer grievances would include but not limited to color selection, style selection, size selection, shingle selection.
